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Privacy Information

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Privacy Statement. The Twelve Pine name and reputation were built on a foundation of trust. Therefore, this online privacy statement tells you about the information Twelve Pine collects through the services available on our web site, TwelvePine.com (the "Site"), how we use that information and how you can opt out of certain uses of information we may collect. By using our services and accessing our Site, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us. If we decide to change our privacy statement, we will post a new statement on our Site and change the date at the top of the statement. Therefore, we encourage you to check the date of our privacy statement whenever you visit this Site for any updates or changes. Please see our Legal Information for a more detailed legal explanation of our general online policies.

If you have any questions about our privacy statement or our use of your information, or if you need help changing or deleting your TwelvePine.com account you can e-mail us at webmaster@TwelvePine.com.

Information About You. We collect several types of information on our Site. We collect "Personal Information", which generally speaking is information that can be used to identify you individually, such as your name and address. We also collect We also collect "Aggregate Information", which is information about use of our site, such as pages visited on our Site. The information we collect depends on what services you use on our Site. The following is a more detailed explanation of these types of information as well as when and how we collect and use it.

Personal Contact Data. Contact Data. We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department, including your name, e-mail address, home address, and home phone number.

Use of Your Personal Data. Except as disclosed in this statement, we do not sell or disclose information that identifies our guests personally or makes it possible for other parties to contact them directly without our guests' consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances:

Internal Analysis and Promotions. We may use information about you for our own internal statistical, design, operational purposes such as to estimate our audience size; measure aggregate traffic patterns; and understand demographic, customer interest, purchasing and other trends among our guests and customers. We may also use your Personal Information for the marketing and/or promotion of our products or services. We may outsource all of these tasks to third parties on a confidential basis. If you do not want to receive promotional materials from us or third parties, click here to submit an email form and put your request in the comments section.

Co-Branded Service Offerings. We may share this information with certain businesses with whom Twelve Pine has formed a strategic alliance. You may be able to identify these businesses because Twelve Pine has authorized them to display co-branded Web pages or links to Twelve Pine. These strategic partners are requested to clearly state their own privacy policies on their own web sites or promotional materials. If you do not want to have your personal information shared with these businesses you may click here to submit an email form and put your request in the comments section.

Third-Party Offers. We may arrange to have marketing and promotional information of other companies sent to you that we think might be of interest to you. If you do not want to receive these materials, you may click here to submit an email form and put your request in the comments section.

Legal Requirement. We may disclose personal information:

  • (a) to conform with the law, respond to claims or comply with legal process served on Twelve Pine (e.g., a lawful subpoena, warrant or court order);
  • (b) to enforce or apply our policies or agreements (including to initiate, render, bill, and collect for amounts owed to us);
  • (c) to protect and defend our or our user's rights or property, the Site, our employees, guests or the public, including fraudulent, abusive, or unlawful use of, our Site; or
  • (d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Company Sale. Information collected through our Site is considered a trade secret of Twelve Pine. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

Aggregate Information. We collect Aggregate Information about you and your use of our Site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web.

This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this statement.

Cookies. We may make use of "cookies" on our Site. Cookies are small text files that are stored on a user's computer by a Web server based on the permissions set in a user's browser software. A cookie itself is not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, monitor, or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user's computer to the Web site which may correlate other information, including personally identifying information, with the cookie.

We use cookies to allow us to automate access and data entry functions of our Site such as to correlate online ordering information for purchases you may make while at the Site (if any), tailor the Site to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track use of the Site to determine those areas which are useful or popular and those that are not thereby enabling us to improve and update the Site effectively. You may adjust your Web browsers to either alert you of the use of cookies or refuse to accept cookies entirely. For Internet Explorer or AOL users, you can click on the "Start" button and then select Control Panel, Internet Options and the Security tab. If you click on the "Custom" button, you will be able to see the cookie options. For Netscape users, in the browser, select File, Preferences and then Advanced to view the cookie options. Be aware that if you elect not to accept cookies, the Site may not function properly or permit access.

Links to Other Sites Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Web sites' privacy policies may differ from those of Twelve Pine. We encourage you to review and understand their privacy practices before providing them with information.

Children. Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 13. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, children under the age of 13 should not provide any Personal Information on this Site. We ask that parents supervise their children while online.

Security. We use commercially reasonable efforts to store and maintain Personal Information to protect it from loss, misuse, alternation or destruction by any unauthorized party:

Access. You may view, change or delete information in your Twelve Pine.com account. Please sign-in to the Site and use the online form at the Your Account page to change or close your Twelve Pine.com account automatically. You can access your communication preferences on this page at any time and elect to receive or stop receiving information from us or any third party as described by this statement.

Opting-Out of Promotional Materials. As noted above, we may use your e-mail address and other contact information provided to us through the Site to send you promotional materials from us or third parties. If you do not want to receive such promotional information, you can remove yourself from our e-mail list at any time. Click here to submit an email form and put your request in the comments section.

Notwithstanding any preference that you select, we may contact you from time to time to provide services that you have requested or for customer service matters, such as responding to service-related inquiries, updating our policies, or notifying you of changes to existing services.